Terms and Conditions

1. Introduction

Please read mymoto reward’s terms and conditions carefully. These terms and conditions are important, and you should read them precisely. By using, browsing and/or reading the website, this signifies that you have read, understood, and agree to be bound by the Terms. If you do not agree with these Terms, you must cease usage of the Website, or any services immediately. mymoto reserves the right to modify these terms at any time without notice. When mymoto rewards updates the Terms, it will use reasonable endeavors to provide you with notice of updates to the Terms. 

2. Registration to use rewards

(a) To access mymotos rewards, you must first register for an account through our website.

(b) As part of the registration process, or as part of your continued use of these services, you may be required to provide personal information about yourself (such as identification or contact details) including;

  1. Email Address
  2. Preferred username
  3. Mailing Address
  4. Telephone Number
  5. Password

(c) You warrant that any information you give to mymoto rewards while completing this registration process will always be accurate, correct and up to date.

(d) Once you have completed the registration process, you will be a registered member of mymoto rewards and agree to be bound by the terms.

(e) You may not use these services and may not accept the terms if:

(i) You are not of legal age to form a binding contract with mymoto; or

(ii) You are a person barred from receiving the service under the laws of Australia or other countries including the country in which you are a resident or from which you use these services.

3. Partner Policies- mymoto rewards

(a) General

  • Users must adhere to mymoto reward’s terms and conditions when accessing partner rewards.
  • Any misuse or violation may result in the cancellation of rewards.

(b) Cancellations; expiry

  • Partners have the right to cancel or modify their reward offerings at any time.
  • Users should be aware of the expiration dates associated with specific rewards; mymoto is not responsible for expired rewards.

(c) Partner responsibility & Ownership

  • Partners are responsible for the accuracy and validity of the rewards they provide.
  • mymoto holds no ownership over the products or services offered by partners.

These policies are crucial for ensuring the transparency and clarity for both partners and users of the mymoto rewards program. For further details or inquiries, please contact us at info@mymoto.com.au

4. E-Gift Cards- Blackhawk

mymoto rewards facilitates the distribution and redemption of third-party e-gift cards provided by Blackhawk on its platform.

Agreement to Terms

  • These terms and conditions govern the use of third-party e-gift cards provided by Blackhawk on the mymoto platform.
  • By purchasing or using a Blackhawk e-gift card through mymoto, users agree to abide by these terms and conditions.

Please note that these terms and conditions are specific to Blackhawk e-gift cards offered on the mymoto platform.

(a) Gift Promotions

  • Users may receive Blackhawk e-gift cards as part of specific mymoto promotions or incentives.
  • Any specific terms and conditions related to gift promotions will be clearly communicated during the promotional period.

(b) Taxes on Gift Cards

  • Users are responsible for any applicable taxes associated with the use or receipt of Blackhawk e-gift cards.

(c) Gift Card Activation

  • Blackhawk e-gift cards require activation before use. Activation details will be provided upon receipt.
  • Activation procedures may vary depending on the specific terms set by Blackhawk.

(d) Cancellations; Returns

  • Blackhawk e-gift cards purchased through mymoto are non-refundable.
  • Cancellations or returns of purchases made using Blackhawk e-gift cards are subject to the policies of the merchant where the purchase was made.

(e) Lost or Stolen Gift Cards

  • mymoto rewards is not responsible for lost or stolen Blackhawk e-gift cards. Users should treat them like cash.
  • mymoto rewards and Blackhawk are not liable for lost or stolen e-gift cards.
  • Replacement for lost or stolen e-gift cards may be issued at Blackhawk's discretion, subject to verification.

By participating in mymoto promotions involving Blackhawk e-gift cards, users agree to abide by these terms and conditions. Please note that these terms and conditions are specific to Blackhawk e-gift cards offered on the mymoto platform.

5. Payment

(a) In using the website, the services or when making any payment in relation to your use of the services, you warrant that you have read, understood, and agree to be bound by the terms and conditions which are available on their website.

(b) You acknowledge and agree that where a request for the payment of the services fee is returned or denied, for whatever reason, by your financial insinuation or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the services fee.

(c) You acknowledge and agree that mymoto can vary the service fee at any time.

6. Refund Policy

(a) mymoto rewards will only provide you with a refund of the service fee in the event they are unable to continue to provide the services or if the manager of mymoto rewards decides, at its absolute discretion, that it is reasonable to do so under the circumstances.

(b) Any benefits set out in this terms and conditions may apply in addition to consumers rights under the Australian consumer law.

7. Referral Policy

(a) General:

  • The Referred Customer and Referrer must be different individuals, each with distinct email addresses.
  • The Referred Customer must be an individual who has purchased a vehicle from our dealership, linked to a valid stock number.
  • Suspicious referrals will be automatically disqualified, and you'll be notified to provide additional information if needed.
  • Referrals made after a vehicle sale will not be processed.
  • If you referred someone who made a purchase but did not receive the $150 gift card, contact us at info@mymoto.com.au for assistance in resolving the issue.

8. Privacy

mymoto rewards takes your privacy seriously and any information provided through your use of this website and/or services are subjected to mymoto rewards privacy policy, which is available on our website.

(a) Information Collection

  • We collect personal information for registration, promotions, and service improvement, including name, contact details, and vehicle purchase information.

(b) Use of Personal Information

  • We use your data to enhance services, customize experiences, and for communication and marketing purposes.

(c) Data Security

  • We employ industry-standard security measures to protect your information.

(d) Information Sharing

  • We do not sell your information but may share it with trusted partners for service delivery.

(e) Cookies and Tracking

  • We use cookies for user analysis and service improvement.

(f) Third-Party Links

  • We are not responsible for the privacy practices of third-party websites linked on our platform.

(g) Changes to Privacy Statement

  • We may update this statement, and it is your responsibility to review changes.

(h) Contact

9. Gift Card Policy

By participating in mymoto rewards promotions or accepting gift cards, users agree to adhere to the terms outlined in this policy. mymoto rewards reserves the right to update or modify this policy at any time.

(a) Issuance and Redemption

  • Gift cards may be issued as part of promotional activities or incentives.
  • Gift cards are redeemable for eligible purchases on the mymoto rewards platform.
  • Gift cards cannot be exchanged for cash or transferred to another individual.

(b) Expiration

  • Gift cards may have an expiration date, which will be specified at the time of issuance.
  • Expired gift cards are void and cannot be redeemed.

(c) Redemption Limitations

  • Gift cards cannot be redeemed for cash and are non-transferable.
  • Some restrictions may apply, and details will be provided with the gift card.

(d) Lost or Stolen Cards

  • mymoto rewards is not responsible for lost or stolen gift cards. Please treat them like cash.
  • Replacement for lost or stolen gift cards may be issued at mymoto reward's discretion, subject to verification.

(e) Refund Policy:

  • Gift cards are non-refundable. In case of returns for purchases made with a gift card, the amount will be refunded to the original payment method or issued as store credit.

(f) Fraud Prevention:

  • mymoto rewards reserves the right to modify or update the Gift Card Policy at any time without prior notice.
  • Any suspected fraudulent activity should be reported to mymoto immediately.

(g) Customer Support:

  • For inquiries or issues related to gift cards, please contact our customer support at info@mymoto.com.au

10. Merchant Partner guidelines

mymoto rewards welcomes merchant partners to collaborate in offering discounts and promotions to our users. This policy outlines the terms and conditions governing the partnership between mymoto rewards and merchant partners.

(a) Partnership Agreement

  • mymoto rewards establishes partnerships with merchants based on mutual agreement, wherein the merchant agrees to participate in our platform.

(b) Eligibility

  • Merchants eligible for partnership must meet specific criteria outlined by mymoto rewards, including product or service relevance and compliance with legal requirements.

(c) Offer Details

  • Merchants must clearly communicate details of their offers or discounts to mymoto rewards, specifying terms, conditions, and any restrictions applicable.

(d) Redemption Process

  • Merchants are responsible for implementing a seamless and user-friendly process for mymoto rewards users to redeem their offers or discounts.

(e) Marketing Collaboration

  • Merchants agree to collaborate with mymoto rewards for marketing efforts, including the promotion of exclusive discounts or incentives on the platform.

(f) Duration of Offer

  • Merchants must specify the duration of their offers, and any changes must be communicated to mymoto rewards in a timely manner.

(g) Data Protection

  • Merchants shall handle user data obtained through the partnership in accordance with relevant data protection laws and mymoto reward's privacy policies.

(h) Termination of Partnership

  • mymoto rewards reserves the right to terminate partnerships with merchants if there is a breach of agreement, non-compliance with policies, or for any other valid reason.

(i) Payment Terms

  • Any agreed-upon payments, commissions, or fees will be processed as outlined in the partnership agreement.

(j) Modification of Terms

  • mymoto rewards reserves the right to modify or update the Merchant Partner Policy at any time. Merchants will be notified of any changes.

(k) Confidentiality

  • Both mymoto rewards and the merchant agree to maintain the confidentiality of any proprietary information shared during the partnership.

(l) Customer Support

  • Merchants are expected to provide adequate customer support for inquiries or issues related to their offers on the mymoto rewards platform.

(m) Compliance with Laws

  • Merchants must comply with all applicable laws and regulations in their participation on the mymoto rewards platform.

(n) Contact Information

  • For inquiries or concerns related to the Merchant Partner Policy, please contact us at info@mymoto.com.au

By entering into a partnership with mymoto rewards, merchants agree to abide by these terms and conditions.

11. Fair Use

The mymoto reward's Fair Use Policy outlines the acceptable use of our services, ensuring fair and responsible engagement for all users. By using mymoto reward's platform, users agree to adhere to the terms set forth in this policy.

(a) Eligibility

  • Users must meet the eligibility criteria specified in the mymoto rewards terms of service.

(b) Non-Commercial Use

  • mymoto rewards is intended for personal, non-commercial use. Any commercial use requires explicit authorization.

(c) Responsible Use

  • Users must engage with mymoto rewards responsibly, refraining from any activity that could disrupt or impair the platform's functionality.
  • Any use of mymoto rewards services for illegal or unethical activities is prohibited.

(d) Compliance with Laws

  • Users are required to comply with all applicable laws and regulations while using mymoto rewards.

(e) Prohibited Activities

  • Any activities deemed unlawful, offensive, or in violation of mymoto reward's terms of service are prohibited.

(f) Monitoring and Enforcement

  • mymoto rewards may monitor user activities to ensure compliance with this Fair Use Policy.
  • Violations of this policy may result in corrective actions, including suspension or termination of access to mymoto rewards services.

(g) Data Usage

  • Users are expected to use data provided by mymoto rewards responsibly, avoiding excessive or abusive consumption.

(h) Modification of Terms

  • mymoto rewards reserves the right to modify the Fair Use Policy. Users will be notified of any changes.

(i) Account Termination

  • Violation of the Fair Use Policy may result in account suspension or termination at mymoto reward's discretion.

(j) Reporting Violations

  • Users are encouraged to report any suspected violations of the Fair Use Policy to mymoto for investigation.

(k) Revision of Policy

  • mymoto rewards reserves the right to revise or update this Fair Use Policy at any time.
  • Changes to the policy will be communicated to users through appropriate channels.

(l) Contact Information

By using mymoto reward's platform, users acknowledge and agree to abide by the terms outlined in this Fair Use Policy.

12. Limitation & Warranty Disclaimer

(a) mymoto rewards total liability arising out of or in connection with the services or these terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of these services to you.

(b) You expressly understand and agree that mymoto rewards, its affiliates, employees, agents, contributors, and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.